IT staff being bogged-down by fellow employees' calls requesting help.
No common, easily-accessible point-of-contact.
Record-keeping done by hand by IT staff, when done at all.
End-Users have a single, consistent interface for making requests.
Staff-Users can easily manage and track all their assigned requests.
Admin-Users users can view reports on staff performance.
ASP / VBScript
MS Visual Studio
© 2004 Adrian Lanning. All Rights Reserved.